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A helping hand in tough times

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By Fiona Reid
A helping hand in tough times

FOOD bank users in the region can now access advice as well as supplies.

Working in collaboration with Dumfriesshire Foodbank, an adviser from Dumfries and Galloway Citizens Advice Service (D&G CAS) attends for two days per week, to offer clients support to help resolve the crisis they face.

Explaining how it came about, DGCAS adviser Fiona Will said: “When a client calls at the Foodbank, they are experiencing hardship. It makes complete sense for us to position ourselves where we can make the most impact, working in partnership with other organisations.”

The project aims to improve both the financial and the emotional wellbeing of clients, by helping them to claim all of the benefits they are entitled to and provide advice on money management, tackling the underlying causes of referrals.

Fiona added: “We can assist with energy vouchers and household goods. We’ve also helped with obtaining medical appointments, bus passes and signposting to other organisations who can help clients with more specific needs.”

Foodbank co-ordinator Fiona Dalgleish said: “Having Fiona work with us has been a godsend. She has helped many service users with their issues, often going above and beyond to support people through what is a very difficult time for them.”


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