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Double delight for Dumfries firm

By Fiona Reid
Dumfries and West

A PROVIDER of phones and IT services based in Dumfries has won two awards for providing customer and digital excellence.

The 8020 Ltd firm, in George Street, has been recognised by O2 Business for their world-class customer support, along with a high level of digital knowledge and expertise in supporting businesses with products like Microsoft Office 365 and MaaS360.

And they were especially proud to be the only Scottish company in a list of ten that scooped an accolade at the 2018 ceremony, held in London earlier this month.

Managing director Andrew Edgar said: “The O2 Digital Award really recognises 8020’s IT skillset: we’ve helped many businesses streamline their IT and improve their mobility, through use of cloud based solutions like Microsoft’s Office 365. Businesses are spending as much of their time working remotely, often on their mobile phone as much as the computer at their desk. This shift towards mobile and flexible working means it’s more important than ever for businesses to choose a partner who can deliver for them across all of these services.

“The Customer Excellence award is a result of independent customer satisfaction surveys carried out throughout 2017. We’ve always had a strong customer service ethos within the business, so winning this is testament to the work our team puts in every day. If you’ve got happy clients, the rest of the job becomes much easier.”

8020 was set up 12 years ago and has since grown from three individuals and a handful of clients, to a team of 18. They are independent providers and supply hundreds of businesses around the region and country with a range of products and services, including mobile phones, IT support, telephone systems and Internet connectivity.

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