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Busy year for advice service

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By Abbey Morton
Busy year for advice service

OVER 7000 people were helped by the Dumfries and Galloway Citizens Advice Service in the last year.

And their work secured £7.2 million in client financial gains, according to the 2020-21 annual report.

The volunteers who help the service have been praised for their work, and the client testimonials give credit to staff who have worked throughout the pandemic.

Communications and volunteer development manager Jess Benzie said: “Our annual report tells a story of a very successful, albeit difficult, year.

“It contains statistics including client financial gains, case studies, volunteer and staff profiles and client testimonials which demonstrate the hard work and contribution of our staff and volunteers.

“The client testimonials paint a positive picture of the vast range of issues dealt with and the positive impact we have on our clients’ lives.”

Despite having to close their doors in March 2020, the pandemic has ‘compelled’ them to be more innovative in the way they deliver their service.

Jess added: “At the heart of our service is a multi-channel delivery approach which has been further embedded this year.

“This has ensured that we have remained accessible to all clients irrespective of the lockdown status at the time through telephone, email, web chat, email, video conferencing and face to face once again.
“Looking ahead, 2022 will be a key year for the service as we continue to enhance our multichannel delivery.

“We will ensure that we embed our service at the heart of regional support and guidance in the public and charitable sectors building on existing partnerships and building new ones.
“We are proud to serve the people of Dumfries and Galloway and look forward to continuing to deliver a quality service to those who contact us seeking advice, assistance and support.”