‘Adequate’ marks for Lockerbie care home

A LOCKERBIE care home has received ‘adequate’ grades from the Care Inspectorate. The unannounced inspection took place at Westfield in February by two inspectors. They marked the home’s support people’s wellbeing; leadership; staff team; setting and care and support planned as three, ‘adequate’. The Care Inspectorate use a six-point scale where one is unsatisfactory and six is excellent. Key messages from inspectors included:

• Saw some kind and caring interactions from staff which people responded positively to.
• The provider must increase opportunities for people to engage in meaningful connections.
• The provider should improve the quality assurance system in order to evaluate people’s experiences and outcomes.
• Monitoring records and care plans relating to people’s health and care needs must be improved.
• The new management team were motivated and keen to make the necessary service improvements to address these issues.
• The service had met one out of four areas for improvement since the last inspection.
• In addition to the outstanding three areas for improvement, we have made a further two requirements and five areas for improvement.