Reminder to stay safe when using taxis this winter

AS the festive season approaches, Dumfries and Galloway Council is reminding everyone to only use licensed taxis and private hire vehicles when travelling in the region. It follows a recent rise in complaints about overcharging and reports of unlicensed or uninsured 'lifts' being offered locally, which can put passengers at risk. However, licensed vehicles and drivers are checked and approved by the council to make sure they meet required standards for roadworthiness, insurance and passenger safety. They display a council licence plate on the rear of the vehicle, showing the Dumfries and Galloway Council logo, licence number, expiry date and registration details. Taxi drivers must also display an ID badge. Private hire cars must be pre-booked in advance through an operator as they cannot legally pick up passengers on the street. Passengers are also encouraged to agree the fare before setting off, particularly for longer journeys. This helps avoid misunderstandings. Officials stressed that unlicensed vehicles or drivers have not been vetted or approved and may not have valid insurance.

A spokesperson said: "The use of such vehicles can put passengers in danger and undermines those operating legitimate, licensed taxi businesses across the region. "The council’s licensing team continues to work closely with Police Scotland to address concerns and raise awareness of the importance of using properly licensed vehicles." To check the validity of a taxi or private hire vehicle, or make a licensing-related complaint, email [email protected] or call 01387 245 922. Information about unlicensed taxis or drivers can also be reported anonymously via Crimestoppers on 0800 555 111.