Care at home service praised by inspectors

A DUMFRIES care at home service has been hailed by inspectors. Bespoke Support received two very good marks – the second highest possible – from the Care Inspectorate for its support for people’s wellbeing and how good the staff team is. Whilst conducting the report, inspectors visited and spoke with 10 people in their home, relatives, staff and management and one visiting professional. Inspectors also observed practice, daily life and reviewed documentation. Key messages included that the service was person-centred and flexible to meet people’s needs; a trained staff team provided people’s care and support; the staff team were observed to be compassionate, kind and caring; People supported and relatives valued the service received and quality assurance processes were in place, the application of these should improve within the service. The report added: “To understand how well the service were performing, we visited people in their home. We spent time talking with people who used the service and their family. “People supported and their relatives spoke positively about the care and support provided. People were very satisfied with the standard of service received. “People supported and, where appropriate, their family member were involved in making decisions about their care and support and the assistance staff would provide. “This included personal care, support with meal preparations and assistance with medication management. Care and support was provided by a regular staff team who knew people and their needs, which offered people continuity in their care. “We received positive comments in relation to the staff who provided care and support. “People told us: ‘Staff are brilliant, staff go above and beyond and are like friends’ and ‘cannot fault the staff.’ “A consistent staff team provided people’s support. Visits were coordinated by the registered manager and deputy manager, and people supported and staff received a ‘rota’ well in advance.”